Opening times

We help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed.

However, we are not running a drop-in service, so we’re asking people to call us, or email us first. This way we can assess the best way of helping you, including booking an appointment when needed. It will also give people the opportunity to get the advice they need, or be signposted to the most appropriate service without having to travel. 
 
Please see below for details of how to contact us by phone, or you can email us

Christmas and New Year opening times

We will be closed over the festive period from noon on Tuesday 24 December 2024 and will reopen, as usual, from 9am on Thursday 2 January 2025. 
 
As now, when we reopen we will not be running a drop-in service, so please call or email us. This way we can assess the best way of helping you, including booking an appointment where needed. 
 
  • Citizens Advice website
You can find self-help information on the Citizens Advice website throughout the Christmas period. 
  • Wiltshire Council - Local Welfare Provision - Help in a Crisis - 0300 456 0110
The local welfare provision scheme provides critical short-term help and assistance with limited one-off household goods. Visit Help in a Crisis (https://www.wiltshire.gov.uk/article/958/Help-in-a-crisis) or call 0300 456 0110.
  • Samaritans

Call 116 123 for free.
Whatever you're going through, a Samaritan will face it with you. Available 24 hours a day, 365 days a year.
You can find more ways to contact Samaritans on their website. 

  • Wiltshire Foodbank Information

You can find information on food bank opening times over Christmas in the document below

Wiltshire Foodbank Information - Christmas 2024
 

By phone

Advice is available from us over the phone through our freephone Adviceline.

Call us for free on 0808 278 7995
Lines are open:
9am to 4pm, Monday to Friday.
Closed on public holidays.

Christmas and New Year opening times
All our phone services, including Adviceline, will be closed over the festive period from noon on Tuesday 24 December 2024; and will reopen on Thursday 2 January 2025 at 9am.

You can find more details of where to get advice and support over the festive period, including from food banks here.

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884

Call our debt helpline
Phone: 0800 240 4420

The debt helpline is available 9am to 5pm, Monday to Friday. It’s not available on public holidays.

Relay UK - if you can't hear or speak on the phone, you can type what you want to say to the debt helpline: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK. External link

Call costs
Calls to our Adviceline phone service and consumer helpline are free from mobiles and landlines. These numbers begin with 0800 or 0808.

Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02.
For more on call costs External link

In person

Service update: Winter 2024/25
 We are continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed.
However, we are not running a drop-in service, so we’re asking people to ring, or email us first.
(See left / above for contact details)

We will be closed over the festive period from noon on Tuesday 24 December 2024 and will reopen on Thursday 2 January 2025 at 9am. However, when we reopen we will not be running a drop-in service, so please call or email us first.

You can find details of where to get advice and support over the festive period, including from food banks here.

Opening times and where to find us

Latest update on face to face services

Chippenham

Devizes

Salisbury

Trowbridge

Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays, and over the festive period).
For more ways to get advice, click here.

Please note we will be closed over the festive period from noon on Tuesday 24 December 2024 and will reopen on Thursday 2 January 2025 at 9am. You can still send us your enquiry using this form during the festive period; and we will reply when we reopen.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
If you are contacting us on behalf of someone else (family member, friend etc), there is limited information we can provide. Please get them to contact us themselves to allow us to provide the best service.

Fields marked with ( * ) are required.
If you don’t have a phone or don’t want us to call you, please write 000.
Special category personal data
We need your consent to record and use your special category data, which includes information about your ethnicity, health / disability, religion, sexual orientation, or trade union membership. We will only use this information for the purposes detailed in our data protection statement. Without this explicit consent we may not be able to give you full advice.
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