About Us

About us pen

We are an independent charity committed to helping people successfully deal with life’s problems.

We provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.

We provide free, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. 

Who we are

We are an independent charity committed to helping people find a way forward by providing free, confidential advice. We also use our clients' experience to campaign for positive change to make society fairer.

Find out more about us

Our people

More than 50 volunteers, who donate £300,000+ worth of volunteering hours a year; and 50+ paid staff deliver our service.

Meet our team

The difference we make

Every working day more than 50 people seek our help in resolving their problems. Last year in Wiltshire we helped more than 18,000 people. Our advice doesn’t just solve problems, it changes lives too.

Find out about the difference we make

Our partners

We work in partnership with others to ensure the best quality advice services for the people of Wiltshire.

Meet our partners

Our annual reports

Our annual review looks at the range of services we provide and reports on the impact they have. It also explains how the contracts, grants, donations and fundraising activities pay for our services.

Read our annual reviews

Latest news

Keep up-to-date with our latest news. Find out about our recent successes, our new campaigns and service developments.

Read our latest news
Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays).
For more ways to get advice, click here.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
If you are contacting us on behalf of someone else (family member, friend etc), there is limited information we can provide. Please get them to contact us themselves to allow us to provide the best service.

Fields marked with ( * ) are required.
If you don’t have a phone or don’t want us to call you, please write N/A.
Special category personal data
We need your consent to record and use your special category data, which includes information about your ethnicity, health / disability, religion, sexual orientation, or trade union membership. We will only use this information for the purposes detailed in our data protection statement. Without this explicit consent we may not be able to give you full advice.
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Can we contact you for feedback? We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):