About Us

About us pen

We are an independent charity committed to helping people successfully deal with life’s problems.

We provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.

We provide free, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. 

Who we are

We are an independent charity committed to helping people find a way forward by providing free, confidential advice. We also use our clients' experience to campaign for positive change to make society fairer.

Find out more about us

Our people

More than 50 volunteers, who donate £300,000+ worth of volunteering hours a year; and 50+ paid staff deliver our service.

Meet our team

The difference we make

Every working day more than 50 people seek our help in resolving their problems. Last year in Wiltshire we helped more than 18,000 people. Our advice doesn’t just solve problems, it changes lives too.

Find out about the difference we make

Our partners

We work in partnership with others to ensure the best quality advice services for the people of Wiltshire.

Meet our partners

Our annual reports

Our annual review looks at the range of services we provide and reports on the impact they have. It also explains how the contracts, grants, donations and fundraising activities pay for our services.

Read our annual reviews

Latest news

Keep up-to-date with our latest news. Find out about our recent successes, our new campaigns and service developments.

Read our latest news