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Service update: as of Tuesday 17 March 2020 we are no longer running drop in sessions or appointments at any of our offices / outreaches. 
 
Our 'drop in' service and face to face appointments have been temporarily suspended until further notice, due to the Coronavirus outbreak. Please do not come to any of our buildings.
 
We've taken this decision to minimise the risk to clients, staff, volunteers and visitors, particularly those with pre-existing health conditions and those aged over 65.
 
For the time being, we will be operating a telephone and email only service. Please see below for details of how to contact us for advice by email or over the phone.
 

By email

From this website you can contact us about your issue and we can give you advice via email.
Contact us for advice by email

More online resources

Get links to other useful websites and online resources

Advice column
Our advice column features questions people ask us about the problems they face; along with our advice and practical information about what you can do to resolve them.
Read our advice column

By phone

Advice is available from us over the phone throughout Wiltshire as part of our national phone service, Adviceline.

Call us on freephone 0800 144 88 48
Lines are open:
Monday to Friday, 9am to 5pm.
Closed on bank holidays.

Textphone: 18001 0800 144 8884

Call costs
Calls to our national phone service and consumer helpline are free from mobiles and landlines. These numbers begin with 0800 or 0808.

Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02.
For more on call costs External link

Advice on consumer issues

Citizens Advice also has a consumer helpline.

Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

How to contact the consumer service External link

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444
Monday - Friday 8am - 6pm

Visit us for advice in person at any of our offices throughout Wiltshire: see above for details of our opening times and where to find us.

For online advice visit: citizensadvice.org.uk/helptoclaim External link

In person

Tuesday 17 March 2020 service update
Our 'drop in' service has been temporarily suspended until further notice, due to the Coronavirus outbreak.

For the time being, we will be operating a telephone and email advice service only (see left / above for details of how to contact those services).
Opening times and where to find us
Calne
The Library, The Strand, Calne SN11 0JU
Monday - 10am to 3pm 
Closed on bank holidays 
As a precaution, our 'drop in' service has been temporarily suspended until further notice. For now, we are operating a telephone and email advice only service.
Chippenham
3 Avon Reach, Monkton Hill
Chippenham SN15 1EE
Monday, Tuesday and Friday - 10am to 3pm
Closed on bank holidays 
As a precaution, our 'drop in' service has been temporarily suspended until further notice. For now, we are operating a telephone and email advice only service.
Devizes
New Park Street, Devizes SN10 1DY
Monday and Thursday - 10am to 3pm
Closed on bank holidays 
As a precaution, our 'drop in' service has been temporarily suspended until further notice. For now, we are operating a telephone and email advice only service.
Melksham
Town Hall, Market Place
Melksham SN12 6ES
Friday - 10am to 3pm 
Closed on bank holidays 
As a precaution, our 'drop in' service has been temporarily suspended until further notice. For now, we are operating a telephone and email advice only service.
Royal Wootton Bassett
The Library, Borough Fields, 
Royal Wootton Bassett SN4 7AX
Wednesday - 10am to 3pm 
As a precaution, our 'drop in' service has been temporarily suspended until further notice. For now, we are operating a telephone and email advice only service.
Salisbury
Five Rivers Health & Wellbeing Centre,
Hulse Road, Salisbury SP1 3NR 
Monday, Tuesday and Thursday - 10am to 3pm
Closed on bank holidays 
As a precaution, our 'drop in' service has been temporarily suspended until further notice. For now, we are operating a telephone and email advice only service.
Tidworth
The Community Centre, Wylye Road
Tidworth SP9 7QQ
Wednesday - 10am to 3pm 
As a precaution, our 'drop in' service has been temporarily suspended until further notice. For now, we are operating a telephone and email advice only service.
Trowbridge
1 Mill Street,
Trowbridge BA14 8BE
Monday, Wednesday & Thursday - 10am to 3pm
Closed on bank holidays 
As a precaution, our 'drop in' service has been temporarily suspended until further notice. For now, we are operating a telephone and email advice only service.
Warminster
The Library, Three Horseshoes Walk,
Warminster BA12 9BT
Tuesday - 10am to 3pm 
As a precaution, our 'drop in' service has been temporarily suspended until further notice. For now, we are operating a telephone and email advice only service. 
Contact us
Please use this form to contact us, or to get advice by email.

We are not able to book appointments using this form but we can give advice or direct you to other advice links. We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 0800 144 88 48 (Monday to Friday 9am to 5pm. Closed on public holidays).

Or you can drop in to one of our local offices.

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We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

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If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
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