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Service update notice (27 August 2021): 
 
From September 2021 we’ll continue to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed.

However, we won’t be running a drop-in service, so we’re asking people to call us, or email us first.
 
This way we can assess the best way of helping you, including booking an appointment where needed. It will also give people the opportunity to get the advice they need, or be signposted to the most appropriate service without having to travel. 
 
Please see below for details of all our services and how to get in touch.External link

By email

From this website you can contact us about your issue and we can give you advice via email.
Contact us for advice by email

Online

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444
Monday - Friday 8am - 6pm

Visit us for advice in person at any of our offices throughout Wiltshire: see above for details of our opening times and where to find us. July 2021 update, please note our face to face services are closed, please contact us via phone or email for the time being. We are sorry for any inconvenience caused.

For online advice visit: citizensadvice.org.uk/helptoclaim External link

Contact us about applying for Universal Credit using British Sign Language (BSL)
You can get advice from us by using a BSL interpreter on the SignVideo website. External link
You’ll be connected to one of our advisers and a BSL interpreter - there’s no charge. Usually available Monday to Friday, 8am to 4pm.

By phone

Advice is available from us over the phone throughout Wiltshire as part of our national phone service, Adviceline.

Call us for free on 0800 144 8848
Lines are open:
9am to 5pm, Monday to Friday.
Closed on public holidays.

If you call from a mobile, we’ll ask you to enter an example of a local landline number. This can be any Wiltshire number - we only use it to send your call to a local adviser if one’s available.

Relay UK (if you can't hear or speak on the phone): 18001 then 0800 144 8884

Call our debt helpline
Phone: 0800 240 4420

The debt helpline is available 9am to 5pm, Monday to Friday. It’s not available on public holidays.

Relay UK - if you can't hear or speak on the phone, you can type what you want to say to the debt helpline: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK. External link

Call costs
Calls to our Adviceline phone service and consumer helpline are free from mobiles and landlines. These numbers begin with 0800 or 0808.

Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02.
For more on call costs External link

Advice on consumer issues

Citizens Advice also has a consumer helpline.

Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

How to contact the consumer service External link

In person

Service update: 27 August 2021
 From September 2021 we’ll continue to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed.
However, we won’t be running a drop-in service, so we’re asking people to ring, or email us first.
(See left / above for contact details)
Opening times and where to find us
Latest update on face to face services

We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 

However, we will not be running a drop-in service, so please ring us, or email us first.

Chippenham
3 Avon Reach, Monkton Hill
Chippenham SN15 1EE
 
We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 
 
However, we won’t be running a drop-in service, so ring us, or email us first.
Devizes
New Park Street, Devizes SN10 1DY
 
We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 
 
However, we won’t be running a drop-in service, so ring us, or email us first.
Salisbury
Five Rivers Health & Wellbeing Centre,
Hulse Road, Salisbury SP1 3NR
 
We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 
 
However, we won’t be running a drop-in service, so ring us, or email us first.
Trowbridge
We moved! Our new address from Monday 15 March 2021 is:
Trinity House
Bryer Ash Business Park
(next to the train station)
Trowbridge
BA14 8HE
 
We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 
 
However, we won’t be running a drop-in service, so ring us, or email us first.

Pension Wise

Pension Wise, which is now part of MoneyHelper, is a free and impartial service to help you understand what your pension options are.

Pension Wise can help you if you:
• have a defined contribution pension pot
• are aged 50 or over

You can book a free appointment with a pensions guidance specialist who will talk through your pension options with you at moneyhelper.org.uk/pensionwise External link

More resources

We can also point you in the right direction to further information and resources.
Get links to other useful websites and online resources

Advice column
Our advice column features questions people ask us about the problems they face; along with our advice and practical information about what you can do to resolve them.
Read our advice column
Contact us
Please use this form to contact us, or to get advice by email.

We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 0800 144 88 48 (Monday to Friday 9am to 5pm. Closed on public holidays).

Or for more ways to get advice click here.

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We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

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If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
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