staff group

Updated 17th June 2021.

We currently have 2 vacancies - Caseworker and Wiltshire Money Partnership Officer


Hours: 21 hours per week (working pattern by agreement with successful candidate)

Location: Flexible within Wiltshire with the ability to travel countywide.

Salary: £24,143 per annum pro rata plus 6% pension contribution after 3 months

Annual Leave:  33 days (inclusive of bank holidays), pro rata

Wiltshire Citizens Advice is looking for a flexible caseworker to work with clients primarily around the areas of Debt and Benefits advice

Ideally you will have knowledge of debt and/or welfare benefits along with a proven track record of delivering high quality services and management of a complex caseload.

Candidates who have good debt or welfare benefits knowledge, but have not held a caseworker role, are also invited to apply.

You will have an empathy and commitment to work within the aims, principles and policies of the Citizens Advice service and can identify with our values to be fair, responsible and professional.

If you are interested in working in an interesting and stimulating environment whilst making a real difference to the wider community download a pack here.

Alternatively contact Maggie Falcone at This email address is being protected from spambots. You need JavaScript enabled to view it.  Telephone 01249 474063


Closing date:  Monday 12th July 2021

Interviews:     Wednesday 21st July 2021


Wiltshire Money Partnership Officer

Salary:                 £25,755 per annum - pro rata plus 6% employer pension contribution

Hours:                 0.5FTE 18.5 hours per week - Permanent

Location:           Trowbridge, Salisbury, Chippenham or Devizes, flexible and homeworking available.

Holidays :          33 days (inc bank holidays) pro rata

Who we are?

Wiltshire Money is a partnership of organisations from across WIltshire with an interest in supporting people with Financial Inclusion issues.Our members include a range of statutory, third sector and voluntary organisations including  small local charities,  the DWP and Wiltshire Council.

What we do?

We work together as a partnership to give member organisations access to high quality advice and support around debt, welfare benefits, budgeting and a range of other money related issues. We have also run a range of projects including tackling illegal money lending, supporting people to switch energy supplier, and access to banking and cheaper utilities.

Who we need?

We need a person for 0.5FTE to manage our Wiltshire Money work, to increase the numbers of partners that we engage with and the impact we have. 

How does it work?

You will be employed by Wiltshire Citizens Advice and can work from any of our 4 offices across Wiltshire as well as remotely. You will be managed  by the Citizen Advice CEO supported by Wiltshire Money Steering Group Members.

For further enquiries  contact sThis email address is being protected from spambots. You need JavaScript enabled to view it.  or download an application pack here:

Closing Date for applications:          Tuesday 6th July 5pm

Proposed Interview Date:                 Thursday 15th July

Wiltshire Citizens Advice is a Disability Confident Employer which means we are committed to employing people with disabilities and supporting them throughout their employment with us.

 If you are interested in volunteering with Wiltshire Citizens Advice or would like to find out more about volunteering opportunities please go to our volunteering page.

We welcome and encourage expressions of interest from all backgrounds and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.

Wiltshire Citizens Advice (Charity no 1062219)

Contact us
Please use this form to contact us, or to get advice by email.

We are not able to book appointments using this form but we can give advice or direct you to other advice links. We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 0800 144 88 48 (Monday to Friday 9am to 5pm. Closed on public holidays).

Or for more ways to get advice click here.

Fields marked with ( * ) are required.
1000 characters left
Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

Yes, I consent to you holding information on my (please tick all of those you agree to):

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.