Annual report

Our annual review looks at the range of work we have carried out during the year.

It shows the impact of our work and reports on how this makes a difference to the lives of the thousands of people we help, each and every year in Wiltshire.

It features real life stories from some of the people we've helped, along with detailed insights of the issues local people are facing and what government and policymakers need to change to make life better for all.

It hightlights the role volunteers and staff play in the success of delivering our service. It also explains how the contracts, grants, donations and fundraising activities have helped pay for our services. 

 The number of people helped by Wiltshire Citizens Advice in 2023-24

You can download a copy of the new Wiltshire Citizens Advice Annual Review for 2023/24 by clicking on the link below: 



 

Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays, and over the festive period).
For more ways to get advice, click here.

Please note we will be closed over the festive period from noon on Tuesday 24 December 2024 and will reopen on Thursday 2 January 2025 at 9am. You can still send us your enquiry using this form during the festive period; and we will reply when we reopen.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
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Can we contact you for feedback? We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):