Help

The help section contains information on how to get the most from visiting the Wiltshire Citizens Advice website.

Help can be accessed from the menu bar at the bottom of every page on the Wiltshire Citizens Advice website.

Our accessibility page covers our site accessibility features, how to customise your computer and keyboard shortcuts. Useful links provides further accessibility information.

For additional help, please contact us

Using the site

Site structure
The site covers information about Wiltshire Citizens Advice Citizens, including details of how and where to access our advice services in Wiltshire.  It also includes information about our campaign work, any job vacancies and volunteering opportunities we have available.

The main navigation links into the main content areas:

  • Get advice
  • Opening times
  • Campaigning
  • Volunteering
  • Donate
  • News
  • Your stories
  • About us
  • Contact us


Page structure

The page structure of the site stays the same throughout the site and has the following features:

  • the Wiltshire Citizens Advice logo in the top left hand corner
  • a site search box is in the top right hand corner
  • the main site tools (accessibility, help, etc) are at the bottom of the page
  • links to the different content areas are also at the top
  • many key content links are also repeated in the footer.

 

Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays).
For more ways to get advice, click here.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
If you are contacting us on behalf of someone else (family member, friend etc), there is limited information we can provide. Please get them to contact us themselves to allow us to provide the best service.

Fields marked with ( * ) are required.
If you don’t have a phone or don’t want us to call you, please write N/A.
Special category personal data
We need your consent to record and use your special category data, which includes information about your ethnicity, health / disability, religion, sexual orientation, or trade union membership. We will only use this information for the purposes detailed in our data protection statement. Without this explicit consent we may not be able to give you full advice.
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Can we contact you for feedback? We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):