Making a difference

an image of an adviser helping a clientWiltshire Citizens Advice is a registered charity. Together, with around 270 other local Citizens Advice charities across England and Wales and the national charity - Citizens Advice we make up the Citizens Advice service. 

Each year, the Citizens Advice service helps millions of people find a way forward. We do this by providing advice, education and support, and influencing policies and practices that affect our clients.

 

We help people find a way forward

We provide free, confidential and independent advice to help people overcome their problems. We work to fix the underlying causes of these problems. We are a voice for people on the issues that matter to them. We value diversity, champion equality and challenge discrimination. We’re here for everyone. 

How we work

In 2018/19 the Citizens Advice service helped 2.7million people with million of problems. 

Citizens Advice channel stats

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We solve problems

During 2018/19 Wiltshire Citizens Advice helped more than 17,000 people with over 42,000 problems.

how we help

We help with everything from money issues to problems at work, housing to consumer rights.

Sometimes a person has more than one problem, and often they are linked. We tackle issues in the round making sure people get all of the support they need.

  • 9 in 10 of our clients said their problem affected their lives, including causing anxiety and financial difficulty
  • 4 in 5 experienced a shock or life event before their problem
  • 2 in 3 say they had difficulty knowing who to contact or how systems work before advice.

You can read more about why we're needed and how we help in our annual review.

Wiltshire Citizens Advice Annual Review 2020/21

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We change lives

Our advice and support enables thousands of people in and around Wiltshire to overcome their problems.
 
  • 8 in 10 people are helped to solve their problem.

 

We do more than fix immediate problems. Our advice makes a significant difference to the people we help.
  • 4 in 5 people say our advice improved their life

 

Our advice can improve people’s health. Having a problem can adversely affect someone’s mental or physical health. Our advice helps.
  • 70% of the people we help said they felt less stressed and 46% said their physical health improved.
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We benefit everyone

It's impossible to put a financial value on everything we do - but where we can, we have. We've used a Treasury-approved model to demonstrate our financial impact.

Invested January 2019 web

 

You make it happen

Around 130 volunteers, who donated around £500,000 worth of hours last year, alongside 50+ paid staff deliver our services.

The demand for our services is a great as ever. Our volunteers, staff and supporters ensure we're ready with help and advice when we're needed. If you'd like to join them, or to find out more about our work and how you could help to make a difference, go to our Get involved section.

 


 
 
Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays).
For more ways to get advice, click here.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
If you are contacting us on behalf of someone else (family member, friend etc), there is limited information we can provide. Please get them to contact us themselves to allow us to provide the best service.

Fields marked with ( * ) are required.
If you don’t have a phone or don’t want us to call you, please write N/A.
Special category personal data
We need your consent to record and use your special category data, which includes information about your ethnicity, health / disability, religion, sexual orientation, or trade union membership. We will only use this information for the purposes detailed in our data protection statement. Without this explicit consent we may not be able to give you full advice.
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Can we contact you for feedback? We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):