an image of an adviser helping a clientWiltshire Citizens Advice is a registered charity. Together, with around 270 other local Citizens Advice charities across England and Wales and the national charity - Citizens Advice we make up the Citizens Advice service. 

Each year, the Citizens Advice service helps millions of people find a way forward. We do this by providing advice, education and support, and influencing policies and practices that affect our clients.


We help people find a way forward

We provide free, confidential and independent advice to help people overcome their problems. We work to fix the underlying causes of these problems. We are a voice for people on the issues that matter to them. We value diversity, champion equality and challenge discrimination. We’re here for everyone

How we work

In 2018/19 the Citizens Advice service helped 2.7million people with million of problems

Citizens Advice channel stats

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We solve problems

During 2018/19 Wiltshire Citizens Advice helped more than 17,000 people with over 42,000 problems.

how we help

We help with everything from money issues to problems at work, housing to consumer rights.

Sometimes a person has more than one problem, and often they are linked. We tackle issues in the round making sure people get all of the support they need.

  • 9 in 10 of our clients said their problem affected their lives, including causing anxiety and financial difficulty
  • 4 in 5 experienced a shock or life event before their problem
  • 2 in 3 say they had difficulty knowing who to contact or how systems work before advice.

You can read more about why we're needed and how we help in our annual review.

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We change lives

Our advice and support enables thousands of people in and around Wiltshire to overcome their problems.
  • 8 in 10 people are helped to solve their problem.


We do more than fix immediate problems. Our advice makes a significant difference to the people we help.
  • 4 in 5 people say our advice improved their life


Our advice can improve people’s health. Having a problem can adversely affect someone’s mental or physical health. Our advice helps.
  • 70% of the people we help said they felt less stressed and 46% said their physical health improved.
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We benefit everyone

It's impossible to put a financial value on everything we do - but where we can, we have. We've used a Treasury-approved model to demonstrate our financial impact.

Invested January 2019 web


You make it happen

Around 130 volunteers, who donated around £500,000 worth of hours last year, alongside 50+ paid staff deliver our services.

The demand for our services is a great as ever. Our volunteers, staff and supporters ensure we're ready with help and advice when we're needed. If you'd like to join them, or to find out more about our work and how you could help to make a difference, go to our Get involved section.


Contact us
Please use this form to contact us, or to get advice by email.

We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. If you don’t get a reply in your inbox, please check your spam or junk folder.

To contact us for advice by phone, call: 0808 278 7995
(Monday to Friday 9am to 4pm. Closed on public holidays).

Or for more ways to get advice click here.

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Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

Yes, I consent to you holding information on my (please tick all of those you agree to):
Can we contact you for feedback?

We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):