Shop wisely this sale season and avoid getting less than you bargained for with top tips from Citizens Advice Wiltshire

Stop before you shop - image of young, mixed race woman using her laptop to shop online

 

 

 

 

 

 

 

 

 

 

It may be the season to bag a bargain, with Black Friday, Cyber Monday and the festive holidays just around the corner. But sometimes we get less than we bargained for, and lots of people are coming to us about fake or faulty goods that they’ve been sold online. 

We don’t want that to happen to you, so stop before you shop.

To help you bargain-hunters shop safely online, we’ve shared our top tips on how to shop wisely    

Citizens Advice Wiltshire’s top tips for shopping wisely:
  • Do your research: Before buying from a site you haven’t used before, spend a few minutes checking it out. See what people have said about the person or company you’re buying from by looking at reviews on different websites - don’t rely on reviews the company has put on its own website. If you’re worried that something you’ve seen online might be a scam, you can get help from the Citizens Advice consumer helpline
  • Be wise to scams in disguise: If a bargain seems too good to be true, it probably is. If it’s branded but a lot cheaper than it appears on the brand’s website, it could be fake. It could be a legitimate ‘look-a-like’ product. Either way, it might not be the quality you were hoping for
  • Ways to pay: Beware of a seller who asks you to pay by direct bank transfer. Bank transfers have limited protection if things go wrong, so avoid using them. You should only send and receive money through the online marketplace app or website using a debit or credit card, or via trusted methods of payment such as PayPal
  • Know your rights: If you’ve bought from a retailer you might be entitled to a replacement product or a repair of your faulty goods. You can even claim a full refund if you can prove the goods are faulty. If you’ve bought from an individual, perhaps via an online marketplace, you have far fewer rights. In fact, you have no right to return, so long as the goods are ‘as described’. Always be sure to take a screenshot of the description, and be sure to check and double check before you buy
  • When things go wrong: Sometimes things just don’t go to plan. If you’ve bought something that is broken, damaged, unsafe or not what you expected then contact the seller and give them a chance to put it right. If that doesn’t work - reach out to the Citizens Advice consumer helpline  

The top tips mark the start of National Consumer Week (Monday 14 November - Sunday 20 November). The annual campaign is run by Citizens Advice in collaboration with the Consumer Protection Partnership (CPP), which includes Trading Standards and the Department of Business, Energy and Industrial Strategy.


For information and advice, contact Citizens Advice Wiltshire on freephone 0800 144 8848

(Lines are open: 9am to 5pm, Monday to Friday. Closed on public holidays) or 

Contact us for advice by email

Contact us
Please use this form to contact us, or to get advice by email.

We aim to respond to your enquiry within 5 working days. If you don’t get a reply in your inbox, please check your spam or junk folder.

To contact us for advice by phone, call: 0808 278 7995
(Monday to Friday 9am to 4pm. Closed on public holidays).

Or for more ways to get advice click here.

Fields marked with ( * ) are required.
1000 characters left
Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

Yes, I consent to you holding information on my (please tick all of those you agree to):
Can we contact you for feedback?

We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):