Volunteering at CAB

Learn new skills.

Gain confidence.     

Make a difference.


The majority of the people at your local Citizens Advice are volunteers.

As a volunteer you will have the opportunity to work with a fantastic team in a role that can really help to make a difference.

We provide training and ongoing support to all our volunteers. 


Interested? Why not get involved?

To apply to volunteer for any of our opportunities please download and complete our Volunteer Application Form below:

Alternatively please email: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will send you a copy of our Volunteering Pack. 


Volunteering roles

To find out more about volunteering with us and the different opportunities we have please click on the links to the roles in the list below:

Alternatively, download our volunteering factsheets:


Volunteer Advisers

We are currently recruiting for Volunteer Advisers.
Attention all law students
If you train as an adviser, you may be able to get up to six months off your solicitor training contract!

More volunteering roles:

Volunteer Administrator
As a CAB volunteer administrator you would ensure the smooth running of a bureau including:
  • word processing
  • file management
  • arranging events
  • using databases and spreadsheets
  • answering emails and  phone calls
  • updating local information.
Volunteer Receptionist
Receptionists are the public face of the CAB. They are the main link between the public and the bureau. This role would suit people who are methodical, organised and patient. As a receptionist, you would:
  • Greet clients and make them feel comfortable
  • Arrange appointments and anwer phone calls
  • Provide information on the Citizens Advice service
  • Manage the waiting room
  • keep records.
Volunteer Trustee Board Member
This could be the voluntary role you are looking for to play a key role in a vital community organisation.
  • manage and plan the bureau's overall strategic direction
  • act as employer for paid staff
  • manage the bureau's finances
  • ensure the bureau complies with the law
  • are responsible for premises, insurance and equipment.
Volunteer Campaign Worker
By using evidence collected from the clients the bureau helps, you could help bring about changes in local and national policies and services which can benefit everyone, even those who have never used a CAB.
  • complete and collate evidence forms recording clients problems
  • identify and raise relevant issues in the bureau
  • train staff and volunteers in identifying issues and completing evidence forms
  • conduct research and write reports
  • get involved in media campaigning
  • liase with other bureaux and agencies.

How to apply to become a volunteer with Wiltshire Citizens Advice

To volunteer for any of the above roles please download and complete our Volunteer Application Form below:

Alternatively please email: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will send you a copy of our Volunteering Pack. 

Paid work

If we have a vacancy for paid work, it will be advertised on our Job Vacancies page. 
Contact us
Please use this form to contact us, or to get advice by email.

We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 0800 144 88 48 (Monday to Friday 9am to 5pm. Closed on public holidays).

Or for more ways to get advice click here.

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We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

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