staff group

Updated 21st July 2021.

We currently have 3 vacancies:

- Kickstart Communications Assistant

- Supervisor

- Administrator 


Kickstart - Communications Assistant

Reporting to:  Communications Officer

Role purpose: To play a key role in communicating with our audiences, to raise the profile of our work, services and projects. This will include working with traditional media, as well as digital and social media.

Hours per week: 25 hours

Trowbridge, Salisbury, Chippenham or Devizes, flexible and homeworking available

Holidays 33 days per year (inc bank holidays)

Applications can be made by referral from their work coach. Applicants should be in receipt of Universal Credit and be between 16-24 yrs.

Closing Date for applications 31st August 2021

Advice line Supervisor(s)

Hours:               Flexible (actual hours and working pattern by agreement with the successful candidate)  0.8 Full Time Equivalent.

                          30 hours per week.

Salary:                £25,413  full time equivalent 

Annual leave:    33 days pro rata including Bank Holidays

Term:                 Permanent

Location:            Wiltshire wide cover. 

What you need:  You need to be client focussed and can work to support volunteers and help them grow. We need people to ensure that we can best use our staff and volunteers to provide the best quality advice,  on the telephone and by email. You will need experience of working in a customer facing service, possibly in the advice, statutory or third sector. 

What you don’t need: In depth technical knowledge of a particular advice subject area. However, some working knowledge of advice areas would be beneficial. We have multiple channels of support to help you to develop this knowledge. You just need to bring an enquiring mind and people skills. 

If you are interested in working in an interesting and stimulating environment where no two days are the same whilst making a tangible contribution to the wider community download an  application here:

 or contact This email address is being protected from spambots. You need JavaScript enabled to view it.  Telephone 01249 474063 for further information.

Closing date: 12th August 2021

 Interviews: 19th August 2021

Project Administrator

Hours: 0.5 Full time equivalent 18.5 hours per week 

Location: Flexible with the ability to travel across Wiltshire. 

Salary: £18,278.00 per annum (pro rata), plus 6% pension contribution after 3 months

Annual Leave:  33 days (inclusive of bank holidays)

Term: Permanent

 Wiltshire Citizens Advice is looking for a flexible administrator to provide administrative assistance and general support to the project.

You will be able to demonstrate recent experience in an administrative role, have excellent IT skills along with a high level of communication skills.  You will be flexible in your approach and enjoy working as part of a committed team.

You will have an empathy and commitment to work within the aims, principles and policies of the Citizens Advice service and can identify with our values to be fair, responsible and professional.

If you are interested in working in an interesting and stimulating environment whilst making a real difference to the wider community  download a pack here:

 Alternatively contact Maggie Falcone at This email address is being protected from spambots. You need JavaScript enabled to view it. Telephone 01249 474063

Closing date: 15th August 2021

Interviews: 23rd August 2021

 Wiltshire Citizens Advice is a Disability Confident Employer which means we are committed to employing people with disabilities and supporting them throughout their employment with us.

 If you are interested in volunteering with Wiltshire Citizens Advice or would like to find out more about volunteering opportunities please go to our volunteering page.

We welcome and encourage expressions of interest from all backgrounds and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.

Wiltshire Citizens Advice (Charity no 1062219)

Contact us
Please use this form to contact us, or to get advice by email.

We are not able to book appointments using this form but we can give advice or direct you to other advice links. We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 0800 144 88 48 (Monday to Friday 9am to 5pm. Closed on public holidays).

Or for more ways to get advice click here.

Fields marked with ( * ) are required.
1000 characters left
Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

Yes, I consent to you holding information on my (please tick all of those you agree to):

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.