people 4 conferenceEach and every working day in Wiltshire we help people resolve their legal, money and other issues.  We do this by providing the advice and information people need for the problems they face and by campaigning to improve the policies and practices that affect people's lives.

We also work in partnership with other local organisations, community groups and Wiltshire Council to ensure the people of Wiltshire get the advice, support and help they need.   

Below we've featured just some of our most recent achievements, new services on offer, campaign successes and the work we've been doing to help the people of Wiltshire successfully deal with life's problems.

Wiltshire Citizens Advice to Offer Services from the Library in Royal Wootton Bassett

Local charity, Wiltshire Citizens Advice is relocating its offices in Royal Wootton Bassett.

From Wednesday 7 February 2018, Wiltshire Citizens Advice will operate out of the Library in Royal Wootton Bassett. The charity will offer free advice and information services to the community, once a week on Wednesdays between 10am and 3pm. 

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Our tips for people to land a new job this January

job hunting tips
We're sharing tips with people who want to change jobs this January, from how to find a role that’s a good fit, to the best way to tell your boss you are moving on.


Past research has found 1 in 5 people consider changing jobs in January, making it the most popular time of year for job hunting.

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Consumers getting trapped in unwanted subscriptions

Wiltshire Citizens Advice is warning people about getting stuck with subscriptions after new research reveals people are wasting hundreds of pounds on them when they’re no longer wanted.
Analysis of 500 cases reported to the Citizens Advice consumer service between June and August 2017 finds people lost an average of £160 from subscriptions they wanted to cancel, but weren’t able to.
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1.85 million households wait longer than they should

for a repair in their home to be carried out

Private renters aren’t pressing landlords to carry out repairs to their home over fears they’ll be evicted, reveals Citizens Advice.

A new report from the charity finds more than 2 in 5 private renters (41%) - the equivalent of 1.85 million households - have waited longer than they usually should for their landlord to carry out a repair in the last four years.

At best living in a home in poor condition is an inconvenience but at worse can impact on people’s health. Problems can range from a broken window or hot water outage, to leaks and dangerous electricals.

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You make the difference - Volunteers' Week 2017

celebrating ordinary people who do extraordinary things – our volunteers

NCVO Volunteers week 2017 logo

It's Volunteers' Week (1-7 June 2017), an annual celebration of the fantastic contribution millions of volunteers make across the UK. During Volunteers’ Week hundreds of events and celebrations will take place across the country to say thank you to volunteers, recognising the important contribution they make.

You make the difference

This year we're celebrating local people giving their time and skills to make a difference to the lives of people in Wiltshire.

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Broadband prices rise by an average 43% when fixed term deals end

People on the cheapest basic broadband deals are hit with an average price rise of £113 a year once their deal ends - with many unaware they face an increase in cost, finds Citizens Advice.

A new report from the national charity reveals that more than a third (35%) of broadband customers don’t realise they could face price hikes by staying on the same contract with their provider after their initial deal ends.  

With broadband customers staying on the same contract for 4 years on average, Citizens Advice warns customers are being charged a ‘loyalty penalty’ for remaining on the same deal.

Citizens Advice wants broadband providers to help customers avoid loyalty penalties by being much clearer about how much their services will cost after the initial fixed deal ends.

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Check you’re eligible for sick pay

Wiltshire Citizens Advice is urging people to check if they’re eligible for sick pay after national research finds that some employers are tricking people out of pay when they are off work because of illness or injury.
Nationally, Citizens Advice helped with 19,800 problems with sick pay and sick leave in 2016.
Over the same period, Wiltshire Citizens Advice helped people with more than 250 problems including those where employers exploited confusion around the rules to try and get away with not paying people who need time off sick.

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Renting costs put home ownership out of reach for private tenants

Private tenants are struggling to get a foot on the housing ladder because of the costs that come with renting, Citizens Advice can reveal.
A new report from the charity finds that just under three quarters (74%) of private tenants say the combined costs of rent, agency fees and moving make buying a home harder.
The findings from ‘A State of Disrepair’ report hold true across the income scale, with more than three quarters (78%) of people from households earning £50,000 - the top 25% of household earners - reporting that renting costs make buying a home harder.

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Make sure getting fit doesn’t leave your finances out of shape

warns Citizens Advice

Citizens Advice is urging people to do their homework before signing up to any fitness memberships this new year, to make sure they don’t end up out of pocket.

As many people seek to turn over a healthy new leaf in 2018 the charity is sharing its top tips to make sure signing up for a gym or fitness membership doesn’t leave your finances out of shape.

Charity reveals it helped people with nearly 3,500 problems around gyms, health clubs and fitness studios in the last year.


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January 31st expected to be year’s busiest day for debt advice

The last day of January is expected to be the busiest day of the year for people seeking help with their debts, according to local charity Wiltshire Citizens Advice.

Analysis of national data from the past 12 months reveals that on 31 January 2017 Citizens Advice helped 2,800 people, 30 per cent above the daily average.

This means one person sought help from Citizens Advice every 10 seconds.

30 January was the most popular day for seeking advice online, with twice as many page views as average for the rest of the year.

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Wiltshire Citizens Advice AGM

Our Annual General Meeting, incorporating our Annual Public Meeting is taking place at 5.30pm
on Thursday 19 October 2017
at Trowbridge Civic Centre
St Stephen's Place, Trowbridge BA14 8AH.
We are pleased to have as our speaker:
Tom MacInnes, Head of Data Analysis at Citizens Advice                                                
who will be talking about what people want from future advice services.
Light refreshments will be available from 5pm. 
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Join us to celebrate our highlights and achievements from the past year and share with you our future plans.

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Shoppers swindled after buying ‘phantom goods’

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More and more people are being caught out by ‘phantom goods’ scams costing them an average of £1,100, Citizens Advice says.
Shoppers are conned into buying high value items like cars and flights, namely online, which turn out not to exist.

New figures reveal a 17% increase in people reporting ‘phantom goods’ to the Citizens Advice consumer service.

People were also more likely to lose money from ‘phantom goods’ than any other scam - ranging from fake doorstep sales to investment scams - with 96% losing money compared to 55% across all scam types.

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People in Wiltshire are being denied their right to paid holiday

says Wiltshire Citizens Advice

Between April 2016 and March 2017, Wiltshire Citizens Advice helped 1,897 people with 3,190 issues related to employment, of which more than 750 enquiries were about pay and entitlements, with more than 100 specifically related to paid holiday.

This is an increase on the previous year when the charity helped clients with 2,854 issues.

Nationwide research by Citizens Advice recently found that half of people on zero hours contracts, and 2 in 5 people on temporary contracts wrongly believe they are not entitled to paid holidays.

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We're ready to help private renters with housing problems

With more people renting privately than ever before, Wiltshire Citizens Advice is calling on renters to contact the charity for advice if they face a housing problem.

Last year Wiltshire Citizens Advice helped more than 500 people with a problem relating to a privately rented home.

The top three most common issues for people across Wiltshire were:

        Repairs and maintenance
        Rent and charges
        Tenancy deposit protection

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Wiltshire Citizens Advice to offer services from the Library in Warminster

Local charity, Wiltshire Citizens Advice is relocating its offices in Warminster.

From Tuesday 4 April 2017 Wiltshire Citizens Advice will operate out of the Library in Warminster. 

The charity will offer free advice, help and information services to the community, once a week on Tuesdays between 10am and 3pm.

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