Learn new skills. Gain confidence. Make a difference
The majority of the staff in the Citizens Advice Bureau are volunteers.
As a volunteer you will have the opportunity to work with a fantastic team in a role which can really help to make a difference.
We provide training and ongoing support to all our volunteers and there are a number of different roles for volunteers.
To find out more about volunteering for Wiltshire Citizens Advice, including details about the different roles available please read the brief role summaries below. If you would like to find out further information please contact us using the email form on the contact us page or why not come along to one of our recruitment open days...
Recruitment open days - June 2013
to join us, meet the team or to find out more come along to one of our open days:
Wednesday 5th June 2013 - 10am to 12.30pm in the Citizens Advice Bureau, 18 College Street, Salisbury SP1 3AL
Wednesday 5th June 2013 - 10.30am to 12.30pm in the Citizens Advice Bureau, New Park Street, Devizes SN10 1DY
Wednesday 5th June 2013 - 3.30pm to 5.30pm in the Town Park, Trowbridge
Wednesday 12th June 2013 - 2pm to 3.30pm in the Citizens Advice Bureau, 3 Avon Reach, Monkton Hill, Chippenham SN15 1EE
In Wiltshire we are particularly looking for volunteer Trustee Board members with fundraising skills and volunteers who are interested in developing our campaigning work, as well as volunteer advisers and assessors.
Vacancies for Volunteer Advisers and Assessors
We are currently recruiting for Volunteer Advisers and Assessors.Volunteer Adviser
Being an adviser is a very varied role. As an adviser you will:
You don’t need any particular qualifications or experience to train as an adviser. All sorts of people are CAB advisers. You need to:
Support every step of the way
Advisers don’t need to know it all! We provide all trainee advisers with a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients.
You won’t be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance.
You could do this role if you are available to volunteer for approximately 10 hours a week for at least 12 months.
This is a dynamic and focused role. As a Gateway Assessor you will:
You do not need any particular qualifications or experience to train to be a Gateway Assessor.
You need to:
You could do this role if you are available to volunteer for 8 hours per week for at least 12 months.
Other volunteer roles:
As a CAB volunteer administrator you would ensure the smooth running of a bureau including:
- word processing
- file management
- arranging events
- using databases and spreadsheets
- answering emails and phone calls
- updating local information.
Receptionists are the public face of the CAB. They are the main link between the public and the bureau. This role would suit people who are methodical, organised and patient. As a receptionist, you would:
- Greet clients and make them feel comfortable
- Arrange appointments and anwer phone calls
- Provide information on the CAB service
- Manage the waiting room
- keep records.
Volunteer Trustee Board Member
This could be the voluntary role you are looking for to play a key role in a vital community organisation.
- manage and plan the bureau's overall strategic direction
- act as employer for paid staff
- manage the bureau's finances
- ensure the bureau complies with the law
- are responsible for premises, insurance and equipment.
Volunteer Campaign Worker
By using evidence collected from the clients the bureau helps, you could help bring about changes in local and national policies and services which can benefit everyone, even those who have never used a CAB.
- complete and collate evidence forms recording clients problems
- identify and raise relevant issues in the bureau
- train staff and volunteers in identifying issues and completing evidence forms
- conduct research and write reports
- get involved in media campaigning
- liase with other bureaux and agencies.
If we have a vacancy for paid work, it will be advertised on our Job Vacancies page.