The majority of the staff in the Citizens Advice Bureau are volunteers. We provide training and support to all our volunteers and there are a number of roles for volunteers.

In Wiltshire we are particularly looking for volunteer Trustee Board members with fundraising skills and volunteers who are interested in developing our campaining work, as well as volunteer advisers and assessors.  

To find out more about volunteering for Wiltshire Citizens Advice, including details about the different roles available please download our volunteering factsheet, or read the brief role summaries below.  If you would like to find out further information please contact us using the email form on the contact us page. 

To volunteer please download and complete our CAB volunteer application form and our diversity monitoring information form or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone  0845 0712333.

Vacancies for Volunteer Advisers and Assessors We are currently recruiting for Volunteer Advisers and Assessors. Volunteer Adviser Being an adviser is a very varied role. As an adviser you will: Interview clients at drop-in sessions and appointments in the bureau, over the phone and at outreach sessions Give information from the CAB electronic information system and other sources Give advice in explaining the choices and consequences the client faces Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals Refer clients to other agencies if they are better placed to help Keep records of all clients’ cases Prevent future problems by identifying issues that affect a lot of clients You don’t need any particular qualifications or experience to train as an adviser. All sorts of people are CAB advisers. You need to: Be good at listening Be able to work in a team Be able to read and write English, and do basic maths Be open–minded and non-judgemental Enjoy helping people Support every step of the way Advisers don’t need to know it all! We provide all trainee advisers with a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients. You won’t be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance. You could do this role if you are available to volunteer for approximately 10 hours a week for at least 12 months. Please click here to download a detailled specifcation including the main duties and the personal skills and qualities that a volunteer adviser needs. Volunteer Gateway Assessor This is a dynamic and focused role. As a Gateway Assessor you will: Greet clients and explain the gateway assessment process Explore the client’s problem(s) and situation Assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves Identify the next step that needs to be taken Summarise the content of the interview for the client and explain what happens next Ensure clients know they can return if necessary Update the database, completing the gateway assessment screens You do not need any particular qualifications or experience to train to be a Gateway Assessor.  You need to: Be good at listening Have a good manner when talking to people Have basic computing skills Be open minded and non-judgemental Enjoy helping people. You could do this role if you are available to volunteer for 8 hours per week for at least 12 months. Please click here to download a detailled specifcation including the main duties and the personal skills and qualities that a volunteer gateway assessor needs.

Attention all law students
If you train as a CAB adviser, you can get up to six months off your solicitor training contracts!

As a volunteer you will have the opportunity to work with a fantastic team in a role which can really help to make a difference. You will receive relevant training and ongoing support.

Other volunteer roles:

Volunteer Administrator
As a CAB volunteer administrator you would ensure the smooth running of a bureau including:

• word processing
• file management
• arranging events
• using databases and spreadsheets
• answering emails and  phone calls
• updating local information.

Volunteer Receptionist
Receptionists are the public face of the CAB. They are the main link between the public and the bureau. This role would suit people who are methodical, organised and patient. As a receptionist, you would:

• Greet clients and make them feel comfortable
• Arrange appointments and anwer phone calls
• Provide information on the CAB service
• Manage the waiting room
• keep records.

Volunteer Trustee Board Member
This could be the voluntary role you are looking for to play a key role in a vital community organisation.

• manage and plan the bureau's overall strategic direction
• act as employer for paid staff
• manage the bureau's finances
• ensure the bureau complies with the law
• are responsible for premises, insurance and equipment.

 Volunteer Campaign Work
By using evidence collected from the clients the bureau helps, you could help bring about changes in local and national policies and services which can benefit everyone, even those who have never used a CAB.

• complete and collate evidence forms recording clients problems
• identify and raise relevant issues in the bureau
• train staff and volunteers in identifying issues and completing evidence forms
• conduct research and write reports
• get involved in media campaigning
• liase with other bureaux and agencies.

To find out more about volunteering for Wiltshire Citizens Advice, including details about the different roles available please download our volunteering factsheet .  If you would like to find out further information please contact us using the email form on the contact us page. 

To apply to volunteer for any of the above roles please download and complete our CAB volunteer application form and our diversity monitoring information form or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone 0845 0712333.

Paid work

If we have a vacancy for paid work, it will be advertised on our Job Vacancies page.