The majority of the staff in the Citizens Advice Bureau are volunteers. We provide training and support to all our volunteers. There are a number of roles for volunteers. In West Wiltshire we are particularly looking for volunteer Trustee Board members with communication or personel skills and volunteers who are interested in developing our campainging work. Please see details of the roles below. If you would like to find out more please contact us using the email form on the contacts page. 

Volunteer Adviser
As a CAB adviser you would:

• interview clients
• help them negotiate with people such as creditors or service providers
• draft letters
• make telephone calls on behalf of clients
• refer them to other agencies
• represent them in court and at tribunals.

Attention all law students
If you train as a CAB adviser, you can get up to six months off your solicitor training contracts!
 
Volunteer Trustee Board Member
This could be the voluntary role you are looking for to play a key role in a vital community organisation.

• manage and plan the bureau's overall strategic direction
• act as employer for paid staff
• manage the bureau's finances
• ensure the bureau complies with the law
• are responsible for premises, insurance and equipment.

Volunteer Administrator
As a CAB volunteer administrator you would ensure the smooth running of a bureau including:

• word processing
• file management
• arranging events
• using databases and spreadsheets
• answering emails and  phone calls
• updating local information.

 
Volunteer Campaign Work
By using evidence collected from the clients the bureau helps, you could help bring about changes in local and national policies and services which can benefit everyone, even those who have never used a CAB.

• complete and collate evidence forms recording clients problems
• identify and raise relevant issues in the bureau
• train staff and volunteers in identifying issues and completing evidence forms
• conduct research and write reports
• get involved in media campaigning
• liase with other bureaux and agencies.

Volunteer Receptionist
Receptionists are the public face of the CAB. They are the main link between the public and the bureau. This role would suit people who are methodical, organised and patient. As a receptionist, you would:

• Greet clients and make them feel comfortable
• Arrange appointments and anwer phone calls
• Provide information on the CAB service
• Manage the waiting room
• keep records 

                     Paid work